Property Guest Liaison
4 days ago
Kennedy Property Group is a leading provider of short-term rentals in the UAE, with a strong presence in Dubai and Abu Dhabi.
We are recruiting a highly skilled Guest Service Coordinator to lead our customer experience initiatives.
- The ideal candidate will be responsible for delivering exceptional guest experiences, from initial contact to departure.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Work closely with internal teams to ensure seamless guest experiences.
- Manage guest complaints and concerns in a professional and timely manner.
- Coordinate housekeeping and property maintenance activities.
- Collaborate with colleagues to achieve excellent guest review scores.
- Maintain accurate records and stay up-to-date on guest preferences.
- Continuously improve skills and knowledge to excel in the role.
Key Responsibilities:
- Provide exceptional customer service and support.
- Develop and maintain relationships with guests and internal stakeholders.
- Ensure seamless guest experiences from initial contact to departure.
- Address guest complaints and concerns promptly and professionally.
- Maintain accurate records and stay updated on guest preferences.
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