Arabic Language Call Center Team Lead

3 weeks ago


Sharjah, Sharjah, United Arab Emirates Damas Medical Center sharjah Full time
Key Responsibilities:
  • Product Knowledge: Develop and maintain in-depth knowledge of our medical center's services and offerings to effectively communicate with customers.
  • Customer Interaction: Engage with customers in Arabic, confirming their language preferences and addressing their queries, complaints, and recommendations in a professional and courteous manner.
  • Issue Resolution: Redirect customers to the relevant department when necessary and defer to management in cases of uncertainty.
  • Customer Experience: Process exchanges and refunds in accordance with our policies, ensuring a seamless customer experience.
  • Upselling and Cross-Selling: Provide customers with information about supplementary products or services that may meet their needs, enhancing their overall experience.
  • Quality Assurance: Monitor call and mail histories to ensure that all customers have been assisted and identify areas for improvement.
  • Continuous Improvement: Analyze customer feedback to inform recommendations regarding our services and offerings.
  • Customer Satisfaction: Administer and receive customer surveys to gauge satisfaction and implement changes as needed.


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