Sales Communications Specialist

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Full time
About the Role

Etihad Airways is seeking a highly skilled Sales Communications Specialist to join its Sales & Distribution organisation. The successful candidate will be responsible for supporting the Sales & Distribution team through corporate copywriting, internal and external communications, and content management.

Key Responsibilities
  1. Content Creation: Produce engaging, straightforward content for internal and external distribution, adaptable to various platforms used across Sales & Distribution.
  2. Creative Direction: Interpret creative direction and technical information, turning them into persuasive copy concepts that align with the company voice and target audiences.
  3. Internal Communications: Write, edit, and own the weekly internal communications for Sales & Distribution (SalesTalk) and ad-hoc communication requests, providing additional support and content for the monthly Newsletters and quarterly Townhalls.
  4. External Communications: Design and deliver external communications for trade and corporate sales clients, including monthly trade updates and quarterly trade and corporate news updates.
  5. Content Management: Coordinate, monitor, and maintain the Etihad hub content to ensure it is accurate and up-to-date, serving as the repository of information for trade.
  6. Communication Requests: Action requests received in the Sales Communications and Etihad Hub mailboxes, delivering communications as per agreed SLAs, including all approval levels and translations, where necessary.
  7. Department SharePoint: Maintain and build on the department SharePoint site to enhance the page through refreshed content.
  8. Communications Calendar: Maintain the internal & external communications calendar.
  9. Team Collaboration: Build and maintain relationships with marketing, brand, and customer relationship management (CRM) teams to improve efficiencies and ensure that templates are up-to-date and brand standards and company language are constantly adhered to.
  10. Stakeholder Management: Establish and maintain effective relationships with the Corporate and Visual Communications teams.
  11. Additional Support: Support the team with editing and modifying additional copy (Newsletters, myLearning modules, user guides, policies & procedures, etc.).
  12. Communications Strategy: Support in driving the communications strategy for our global sales team.
  13. Employee Engagement: Support the other pillars of the employee engagement framework (training & development, reward and recognition, and team building).
Requirements
  1. Education and Experience: Minimum Diploma (2 years or more) and 3 years of work experience within a relevant field or minimum of 5 years of work experience within a relevant field.
  2. Communication and Copywriting Experience: Communication/copywriting experience is required.
  3. Language Skills: Strong verbal and written communication in English is required.
  4. Project Management and Analytical Skills: Strong project management, analytical skills, and senior stakeholder management experience.
  5. Technical Skills: Experience using Adobe, SharePoint, and/or Staffbase is desirable.


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