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IT Infrastructure Support Expert

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Tech Junction Ltd Full time

Tech Junction Ltd Overview

We are a leading provider of technology solutions, dedicated to delivering innovative and effective applications that meet the evolving needs of our clients. Our team of experts is committed to excellence, always striving to improve and expand our offerings.

We are currently seeking an experienced IT Infrastructure Support Expert to join our team in Abu Dhabi. In this role, you will be responsible for providing high-quality application support to our clients.

Job Description:

The Role:

We are looking for a proactive IT Infrastructure Support Expert (Level 2) to handle critical application support tasks, work with cutting-edge technologies, and tackle complex issues in a fast-paced setting.

Key Responsibilities:

• Diagnose and Resolve Issues: Investigate front-end channel issues and resolve them at L2 level.
• Collaborate Across Teams: Work with L3/L4 support teams to solve technical challenges.
• Release & Change Management: Participate in release management activities for new application releases.
• Production Deployment: Lead production deployments on OCP, VMs, and manage application release processes.
• Continuous Improvement: Monitor application health, drive proactive maintenance, and enhancements.

Required Skills and Experience:

• Proficiency in Liferay CMS, Java, ReactJS, and Mobile APK integration.
• Hands-on experience with OCP, UNIX, SQL, and Jenkins.
• Strong troubleshooting skills for resolving complex incidents.
• Understanding of production deployment processes and system monitoring.
• Familiarity with Agile methodologies and DevOps mindset.
• Experience with version control systems and CI/CD pipelines.