Infrastructure Operations Expert

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates ParamInfo Full time
About the Role

We are seeking an Infrastructure Operations Expert to join our team at ParamInfo. As an Infrastructure Operations Expert, you will play a crucial role in driving operational stability by leveraging technical expertise, people management skills, and customer satisfaction for assigned sites and projects.

Main Responsibilities:
  • Daily IT Services Management: Ensure smooth functioning of IT services, resolving requests within set timelines, implementing IT policies and processes, identifying and troubleshooting hardware and software issues.
  • System Design and Review: Work with the team on design and review processes for new systems, documenting proposed technical designs for integration and implementation.
  • System Analysis and Evaluation: Analyse existing systems to ensure they offer adequate security and meet organizational needs, evaluating business requirements to identify where new hardware, operating systems, or connectivity solutions can be integrated.
  • Technology Recommendations and Improvements: Based on information gathering, analyse the organization's systems' needs, recommend alternative technologies or improvements to enhance information systems and support organizational goals.
  • Project Evaluation: Participate in evaluating the success of projects, identifying best practices and lessons learned, providing feedback to leadership and incorporating this information into future integration plans.

Requirements:

  • Bachelor's degree or above in computer science or equivalent education.
  • 7+ years of relevant working experience in infrastructure/operations design and deployment.
  • 5+ years' experience in server and network management for medium to large organizations.
  • 2+ years' experience in identifying and executing security requirements.
  • Expert-level technical support to end users, diagnosing and resolving complex hardware, software, and network issues.
  • Participates in proof of concepts to assist in defining technology direction and enabling business strategy.
  • Communicates and validates program architecture with infrastructure team, project management team, and technology services management team.
  • Familiarity with data retention, backup, and recovery methods and plans.
  • Maintain a common documentation library of standardized procedures and configurations.
  • Deep understanding and experience in Microsoft Office 365 and Azure.
  • Good understanding of Unified Communication solutions/platforms.
  • Good understanding of Firewalls, managed switches, and web application firewalls.
  • Collaborate with cross-functional teams to address complex technical issues and ensure efficient problem resolution.


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