Infrastructure Operations Expert
6 days ago
We are seeking an Infrastructure Operations Expert to join our team at ParamInfo. As an Infrastructure Operations Expert, you will play a crucial role in driving operational stability by leveraging technical expertise, people management skills, and customer satisfaction for assigned sites and projects.
Main Responsibilities:- Daily IT Services Management: Ensure smooth functioning of IT services, resolving requests within set timelines, implementing IT policies and processes, identifying and troubleshooting hardware and software issues.
- System Design and Review: Work with the team on design and review processes for new systems, documenting proposed technical designs for integration and implementation.
- System Analysis and Evaluation: Analyse existing systems to ensure they offer adequate security and meet organizational needs, evaluating business requirements to identify where new hardware, operating systems, or connectivity solutions can be integrated.
- Technology Recommendations and Improvements: Based on information gathering, analyse the organization's systems' needs, recommend alternative technologies or improvements to enhance information systems and support organizational goals.
- Project Evaluation: Participate in evaluating the success of projects, identifying best practices and lessons learned, providing feedback to leadership and incorporating this information into future integration plans.
Requirements:
- Bachelor's degree or above in computer science or equivalent education.
- 7+ years of relevant working experience in infrastructure/operations design and deployment.
- 5+ years' experience in server and network management for medium to large organizations.
- 2+ years' experience in identifying and executing security requirements.
- Expert-level technical support to end users, diagnosing and resolving complex hardware, software, and network issues.
- Participates in proof of concepts to assist in defining technology direction and enabling business strategy.
- Communicates and validates program architecture with infrastructure team, project management team, and technology services management team.
- Familiarity with data retention, backup, and recovery methods and plans.
- Maintain a common documentation library of standardized procedures and configurations.
- Deep understanding and experience in Microsoft Office 365 and Azure.
- Good understanding of Unified Communication solutions/platforms.
- Good understanding of Firewalls, managed switches, and web application firewalls.
- Collaborate with cross-functional teams to address complex technical issues and ensure efficient problem resolution.
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