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Technical Learning Director

1 week ago

Dubai, Dubai, United Arab Emirates Mashreq Full time

Job Description:

Technical Learning Director

To lead a culture of continuous improvement and technical excellence within Mashreq. This position involves the strategic development, implementation, and management of comprehensive global and group technical training programmes that align with Mashreq's goals and objectives.

Main Responsibilities:

  • Create a holistic technical learning strategy that meets the bank's aspiration in becoming an employer of choice.
  • Develop effective technology-enabled learning solutions and content for all functions in the bank.
  • Manage and enhance the Learning Management System to ensure availability and consistent delivery of Learning and Development mandate.
  • Plan the annual technical training calendar per division including Board level that meets real development needs of bank-wide employees.
  • Develop and deliver mandatory, regulatory and/or need-based technical skill development programmes.
  • Liaise with approved External Training Providers to arrange need-based training inputs not available internally.
  • Establish in-house online content development capabilities by developing existing resources and adding appropriate resources to develop online content.
  • Plan and monitor the technical and technology annual budget to ensure expenditure is in line with business plan.
  • Accountable for all global CB reporting and regulatory training requirements.
  • Engage SMEs/key points of contact in developing and promoting online synchronous and asynchronous learning interventions.
  • Direct and oversee the administration and maintenance of the learning centers/operations across all locations.
  • Report learning and development metrics to senior management and regulatory authorities.
  • Define and implement learning and development processes and policies for the entire organization.
  • Partner with behavioural L&D team globally to ensure learning is planned in a holistic way.
  • Create, design, and lead the delivery of the skill-assessed Learning Pathways across all locations.
  • Lead and implement value-added digital and AI learning technologies across the bank globally.
  • Define and lead a strategic approach to learning effectiveness, evaluation, and ROI.
  • Lead, develop, and support the global technical L&D team to build their skills and capabilities.
  • Identify and build capabilities of technical SMEs across the bank ensuring training standards are high quality when delivered.