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Guest Service Ambassador

2 months ago

Dubai, Dubai, United Arab Emirates Hyatt Hotels Corporation Full time

Job Summary:

We are seeking a highly skilled Guest Service Officer to join our team at Andaz Capital Gate Abu Dhabi. As a Guest Service Officer, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Provide a high level of service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Contribute to the smooth and efficient running of the Reception, working closely with other team members to ensure seamless service delivery.
  • Develop and maintain a thorough knowledge of the hotel's services and facilities, enabling you to make informed recommendations to guests.
  • Collaborate with other departments to ensure that guests receive a consistent and high-quality experience throughout their stay.
  • Participate in ongoing training and development to enhance your skills and knowledge, staying up-to-date with industry trends and best practices.

Requirements:

  • Diploma or qualification in Hospitality or Tourism Management
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Strong problem-solving and conflict resolution skills
  • Flexibility and adaptability, with a willingness to work varied shifts and respond to changing circumstances

About Us:

Hyatt Hotels Corporation is a leading global hospitality company, committed to delivering exceptional experiences to our guests. We are proud to offer a dynamic and supportive work environment, with opportunities for growth and development.