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Risk and Compliance Officer

2 months ago

Dubai, Dubai, United Arab Emirates Standard Chartered Bank Full time

Job Summary

We are seeking a highly skilled and experienced professional to join our team at Standard Chartered Bank as an Instant Manager. The successful candidate will be responsible for ensuring the smooth operation of our business processes, maintaining compliance with regulatory requirements, and providing excellent customer service.

Key Responsibilities

  • Process Management: The Job Holder will be responsible for managing and maintaining our business processes, ensuring that they are efficient, effective, and compliant with regulatory requirements.
  • Compliance and Risk Management: The Job Holder will be responsible for ensuring that our business processes are compliant with regulatory requirements and that we are managing risk effectively.
  • Customer Service: The Job Holder will be responsible for providing excellent customer service, responding to customer inquiries, and resolving customer complaints in a timely and professional manner.
  • Reporting and Analysis: The Job Holder will be responsible for preparing and submitting regular reports to management, analyzing data to identify trends and areas for improvement, and making recommendations for process improvements.
  • Stakeholder Management: The Job Holder will be responsible for managing relationships with internal and external stakeholders, including customers, regulators, and other business partners.
  • Knowledge and Skills
    • Business Process Management: The Job Holder should have a strong understanding of business process management principles and practices.
    • Compliance and Risk Management: The Job Holder should have a strong understanding of regulatory requirements and risk management principles and practices.
    • Customer Service: The Job Holder should have excellent customer service skills, including communication, problem-solving, and conflict resolution.
    • Reporting and Analysis: The Job Holder should have strong analytical and reporting skills, including data analysis and presentation.
    • Stakeholder Management: The Job Holder should have strong stakeholder management skills, including communication, negotiation, and conflict resolution.

Requirements

  • Education: Bachelor's degree in Business Administration, Finance, or a related field.
  • Experience: Minimum 3 years of experience in business process management, compliance, and risk management.
  • Skills: Strong analytical and problem-solving skills, excellent communication and stakeholder management skills, and strong knowledge of business process management principles and practices.