Senior Manager Field Enablement Systems

5 days ago

Dubai, Dubai, United Arab Emirates Okta Full time

Job Summary

We are seeking a highly skilled Senior Manager Field Enablement Systems to join our team at Okta. This role will be responsible for driving the overall adoption and utilization of enablement platforms, instilling sound governance across the GTM organization, and ensuring strong and consistent platform health.

Key Responsibilities

  • Drive the enablement platform portfolio as a strategic component for supporting ongoing GTM programs.
  • Lead the organization of content creators through the building and maintenance of metadata and taxonomies to meet current and future customer and business needs.
  • Provide appropriate enablement system training for the organization.
  • Content Architecture: Lead the development and implementation of a comprehensive enablement content architecture, ensuring seamless accessibility and effective utilization by the sales team.
  • Content Performance Analysis & Optimization: Conduct in-depth analyses of content performance, leveraging advanced analytics to drive strategy and decision-making.
  • Content Management: Oversee the entire content lifecycle with a focus on strategic planning, governance, creation, editing, approval, publishing, and retirement.
  • Innovation in Content Delivery: Lead the exploration and implementation of cutting-edge content delivery methods for sales teams to enhance engagement and effectiveness.
  • Training and Support: Train enablement teams on how to design and build content to utilize best-practices and deliver high-quality experiences to the sales teams.
  • Standardization: Create and document standard processes, policies, and templates with use cases and best practices.
  • System Management: Manage all system upgrades, enhancements, and customizations to maintain and enhance the overall user experience.
  • Continuous Improvement: Utilize field feedback and information gained through platforms to execute on continuous improvements and inform business-level decision-making.

Requirements

  • 8+ years of experience in platform, knowledge, and content management for Field Enablement teams.
  • MUST be an expert with Highspot (i.e., you have owned Highspot at a previous company).
  • 3+ years of true people management experience.
  • Proven experience managing enablement systems (Highspot, WalkMe, Gong, Circle HD, Scribe, LMS Platforms).
  • Passion for and championship of content transformation, organization, and optimal user experiences.
  • Demonstrated experience leading content strategy initiatives and managing complex content projects.
  • Understanding of sales processes and how enablement content contributes to sales success.
  • Exceptional verbal and written communication skills.
  • Sharp critical thinking and analytical skills to measure and optimize content effectiveness.
  • Self-reliant and capable of quickly solving problems and resolving conflicts at various levels.
  • Strong project management skills with the ability to lead cross-functional teams.
  • Ability to work cross-functionally with sales, marketing, and product teams.
  • Experience in high-growth environments with an understanding of how to navigate organizational change efforts.

Okta's Core Leadership Competencies

  • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
  • Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
  • Develops Talent: Developing people to meet both their career goals and the organization's goals.
  • Drives Results: Consistently achieving results, even under tough circumstances.
  • Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

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