Senior Cloud Support Engineer

1 week ago


Dubai, Dubai, United Arab Emirates Asterix Communications Full time

About Us

Asterix Communications is a technology-driven company that provides innovative solutions and services to its clients.

Job Overview

We are seeking a highly skilled Senior Cloud Support Engineer to join our team. The ideal candidate will have a strong background in cloud infrastructure and services, with excellent problem-solving skills and communication abilities.

Key Responsibilities

  1. Provide technical support and troubleshooting for cloud infrastructure and services, ensuring high uptime and performance.
  2. Collaborate with cross-functional teams to resolve complex technical issues and implement process improvements.
  3. Develop and maintain technical documentation, including SOPs and user manuals, to support cloud infrastructure and services.
  4. Manage critical business requirements, ensuring continuity and restoration in case of escalation.
  5. Provide exceptional client support, aligned with business objectives, and generate high-quality documentation for use cases, business, and technical solutions.
  6. Perform day-to-day operational tasks and monitoring of cloud infrastructure and services.
  7. Engage with stakeholders to comprehend issues and facilitate appropriate resolutions.

Requirements

Bachelor's degree in computer science, information technology, or a related field.

Minimum 5-10 years of experience in cloud infrastructure and services, with a strong background in cloud platforms, such as Tanzu and Kubernetes.

Proficient in troubleshooting Container, Docker, Kubernetes Platform, and CNCF-based PAAS Services, demonstrating strong knowledge of SRE practices and DevOps/CICD concepts.

Exceptional problem-solving and diagnostic skills, complemented by effective communication and soft skills.

Advantageous to hold certifications such as Kubernetes Administrator (CKA) and VMware Advanced Professional.



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