Senior IT Infrastructure Manager
4 days ago
Job Summary: We are seeking a highly skilled and experienced Senior IT Infrastructure Manager to join our team at Dubai Customs. The successful candidate will be responsible for managing the deployment, monitoring, maintenance, development, upgrade, and support of all IT infrastructure systems.
Key Responsibilities:
- 1. IT Infrastructure Management: Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT infrastructure systems, including servers, PCs, operating systems, hardware, software, databases, networks, and peripherals.
- 2. IT Infrastructure Improvement: Benchmark, analyze, and report on the IT infrastructure and make recommendations for improvement and growth.
- 3. Project Management: Take on a leadership role in managing projects, approve and oversee projects, and manage project portfolios.
- 4. End-User Services: Oversee the provision of end-user services, including help desk and technical support services.
- 5. Business Requirements: Work with stakeholders to define business and systems requirements for new technology implementations.
- 6. Technology Research: Keep current with the latest technologies to direct research on potential technology solutions in support of procurement efforts and take decisions to improve the IT infrastructure environment and solve problems.
- 7. IT Policies and Procedures: Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision, and ensure that all IT infrastructure projects follow the ISO principles and ITIL processes.
- 8. Request for Proposal: Develop requests for proposal.
- 9. Vendor Management: Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
- 10. Asset Management: Practice asset management for IT hardware, software, and equipment.
- 11. Communication: Establish and maintain regular written and in-person communications with the organization's executives, department heads, and end-users regarding pertinent IT activities.
- 12. Reporting: Provide the IT Director with regular reports of the IT infrastructure environment and projects and perform all other duties as assigned by the Director.
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Senior IT Infrastructure Architect
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Senior IT Infrastructure Manager
2 weeks ago
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