Senior IT Infrastructure Manager

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Dubai Customs Full time

**Job Summary**

We are seeking a highly skilled and experienced Senior IT Infrastructure Manager to join our team at Dubai Customs. The successful candidate will be responsible for managing the deployment, monitoring, maintenance, development, upgrade, and support of all IT infrastructure systems, including servers, PCs, operating systems, hardware, software, databases, networks, and peripherals.

**Key Responsibilities**

  • Benchmark, analyze, and report on the IT infrastructure and IT systems to identify areas for improvement and growth.
  • Take on a leadership role in managing projects, approving and overseeing project portfolios, and overseeing the provision of end-user services, including help desk and technical support services.
  • Work with stakeholders to define business and systems requirements for new technology implementations and keep current with the latest technologies to direct research on potential technology solutions.
  • Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision, and ensure that all IT infrastructure projects follow the ISO principles and ITIL processes.
  • Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements, and practice asset management for IT hardware, software, and equipment.
  • Establish and maintain regular written and in-person communications with the organization's executives, department heads, and end-users regarding pertinent IT activities.
  • Provide the IT Director with regular reports of the IT infrastructure environment and projects and perform all other duties as assigned by the Director.


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