MSA Technical Support Manager
5 days ago
As a Technical Support Manager, you will play a critical role in ensuring that our customers receive exceptional support and service from MSA, The Safety Company. In this position, you will be responsible for managing the technical support team and providing technical expertise and guidance to customers and internal stakeholders on Fall Protection systems.
- Key Responsibilities:
- Manage the technical support team to ensure effective communication and project delivery.
- Provide technical guidance and support to customers and internal teams on Fall Protection system design and installation.
- Liaise with engineering teams to provide input on product specifications and design requirements.
- Support the development of sales opportunities through market research, customer engagement, and collaboration with field sales teams.
Requirements:
- Minimum 5 years' experience in technical support and management in the Fall Protection industry.
- Strong understanding of regulatory requirements and standards (e.g., EN, ANSI, OSHA, CSA) and ability to apply them to design applications.
- Excellent communication and problem-solving skills, with ability to communicate complex technical information to non-technical audiences.
- Familiarity with Solid Modelling Software such as Solidworks is an advantage.
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