Front of House Team Member
3 weeks ago
At The Team Builders, we're seeking a skilled and experienced Front of House Team Member to join our team in Dubai.
The ideal candidate will have 2 years of experience in a similar role, with a proven track record of delivering exceptional customer service in a fast-paced environment.
Main Responsibilities:
- Maintain accurate records of reservations and coordinate shifts with management
- Take and manage reservations, ensuring seamless communication with guests and colleagues
- Develop in-depth knowledge of restaurant operations, services, and offerings
- Lead the seating strategy and oversee the operational flow at the restaurant, utilizing professional judgment to assign tables
- Provide warm and welcoming greetings to guests, anticipating their needs and responding promptly
- Compile guest history to offer personalized service and ensure repeat business
- Solve guest queries and challenges proactively, maintaining a high level of professionalism
- Process reservations and special functions, accurately handling paperwork and stock
- Conduct daily reports and guest satisfaction tracking by the end of each day
About You:
- Prior experience in a similar role or customer service/hospitality is preferred
- A positive attitude and charming smile are essential
- Excellent communication, organizational, and multitasking skills are required
- Ability to work in a fast-paced environment, remaining calm and composed under pressure
- Proficiency in MS Office and reservation systems is necessary
- Fluency in multiple languages is an advantage
What We Offer:
- A flexible working environment that encourages growth and development
- Ongoing training and support to enhance your skills and knowledge
- A positive and dynamic work environment that values teamwork and collaboration
We estimate the salary for this role to be around AED 8,000 - AED 12,000 per month, depending on experience and qualifications. If you're passionate about delivering exceptional customer service and leading our front of house team, we encourage you to apply.
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