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Bell Team Lead

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Full time
Key Responsibilities

The Bell Captain will be responsible for ensuring a seamless guest experience from arrival to departure.

  1. Guest Greeting and Assistance

Maintain a professional and friendly demeanor when greeting guests upon arrival, offering assistance at all times to ensure a positive first impression.

  1. Team Collaboration

Develop and maintain a positive working relationship with Front Office employees, fostering a collaborative environment that promotes excellent service delivery.

  1. Guest Profile Awareness

Stay informed about guest profiles through the Opera guest profile system, enabling personalized service and tailored experiences.

  1. Luggage Handling and Transportation

Supervise the activities of the Bellmen, ensuring efficient luggage handling from arrival to room and from room to departure on checkout.

  1. Message and Package Handling

Handle all messages, mails, and packages for guests and employees, ensuring timely delivery and storage in a systematic and efficient manner.

  1. Duty Roster Management

Establish and control the duty roster in accordance with business needs, ensuring adequate staffing levels to meet guest demands.

  1. Service Knowledge and Communication

Maintain an up-to-date knowledge of hotel services and communicate this effectively to subordinates, enabling them to provide accurate information and respond to guest queries.

  1. Transportation and Administration

Handle guest transport and admin transport requirements, ensuring seamless execution and timely completion.

  1. Service Delivery and Accountability

As the person in charge of the department, take responsibility for delivering exceptional services to guests, exceeding their expectations and ensuring a positive experience.

Requirements

  • Minimum 1-2 years' experience in a similar role in a 5-star hotel.
  • Strong interpersonal and problem-solving abilities.
  • Fluency in English; additional languages are a plus.