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Wellness Club Customer Liaison

2 weeks ago

Dubai, Dubai, United Arab Emirates Thedosebysilvena Full time

We are a leading wellness club dedicated to providing a holistic experience. With state-of-the-art facilities and world-class trainers, we offer a range of services including fitness equipment, group classes, spa treatments, and a super food menu.

Job Overview

The Customer Relationship Officer (CRO) plays a vital role in ensuring a superior experience for club members by building strong relationships, handling inquiries and complaints, and promoting premium services.

Key Responsibilities
  • Serve as the primary point of contact for club members addressing questions concerns and feedback with professionalism and empathy.
  • Greet members warmly and provide personalized assistance to ensure a seamless experience.
  • Actively promote membership upgrades class bookings and premium services.
  • Handle member complaints and resolve issues promptly escalating to management when necessary.
  • Follow up to ensure issues are resolved to the member's satisfaction.
Membership Management
  • Assist with member onboarding renewals cancellations and account management.
  • Maintain accurate member records in the system ensuring data privacy and security.
  • Work closely with other departments sales wellness and operations to coordinate member services and ensure smooth communication.
  • Support marketing initiatives by promoting events offers and programs.
Facility Tours and Promotions
  • Conduct guided tours for prospective members highlighting the club's premium amenities and services.
  • Proactively recommend personalized services to enhance the member experience.