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Retail Team Lead

1 week ago

Dubai, Dubai, United Arab Emirates Gulf Marketing Group (GMG Group) Full time

About Gulf Marketing Group (GMG Group)

We are a global retailing company with a diverse portfolio of brands across various sectors. Our goal is to deliver exceptional customer experiences through innovative retail solutions.

Job Summary:

  • Responsible for communicating store targets to the team and driving sales to meet financial objectives.
  • Ensures proper loss prevention standards and compliance with cash handling, fraud, and product theft policies.
Main Responsibilities

Manages all aspects of point of sales operations, including sales transactions, customer service, inventory management, and cash handling.

  • Conducts regular audits of store administration and resolves any issues; assists in carrying out annual stock counts and spot checks.
  • Monitors and handles customer complaints, taking corrective action in line with policy, and responds to feedback in a timely and professional manner.
Talent Development

Defines goals and key performance indicators for each team member and implements GMG's performance management process.

  • Develops skills and knowledge within the team through guidance, mentoring, and coaching to achieve set goals.