Global IT Support Lead

6 days ago


Dubai, Dubai, United Arab Emirates Google Full time

Responsibilities:

  • Provide expert-level technical support to users, including root cause analysis of IT issues on multiple technologies and platforms.
  • Use insights gained through direct support to advocate for users, working with partner teams to identify problematic user journeys and prioritize solutions.
  • Partner with and lead peers, vendors, and other technical support teams to coordinate troubleshooting processes and resolution for incidents and problems in a timely manner.
  • Develop scripts, tools, processes, or solutions to proactively prevent problems, improve user productivity, and automate recurring tasks as part of longer-term and global service improvements.

Required Skills and Qualifications:

  • Strong analytical and problem-solving skills, with experience in troubleshooting and resolving technical issues.
  • Excellent communication and collaboration skills, with experience working with cross-functional teams to drive business outcomes.
  • A strong understanding of IT systems and technologies, with experience in developing and implementing technical solutions.
  • Ability to work in a fast-paced environment, with a focus on delivering high-quality results under tight deadlines.


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