Global IT Support Lead
6 days ago
Responsibilities:
- Provide expert-level technical support to users, including root cause analysis of IT issues on multiple technologies and platforms.
- Use insights gained through direct support to advocate for users, working with partner teams to identify problematic user journeys and prioritize solutions.
- Partner with and lead peers, vendors, and other technical support teams to coordinate troubleshooting processes and resolution for incidents and problems in a timely manner.
- Develop scripts, tools, processes, or solutions to proactively prevent problems, improve user productivity, and automate recurring tasks as part of longer-term and global service improvements.
Required Skills and Qualifications:
- Strong analytical and problem-solving skills, with experience in troubleshooting and resolving technical issues.
- Excellent communication and collaboration skills, with experience working with cross-functional teams to drive business outcomes.
- A strong understanding of IT systems and technologies, with experience in developing and implementing technical solutions.
- Ability to work in a fast-paced environment, with a focus on delivering high-quality results under tight deadlines.
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