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Experience Enhancement Officer

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Sheikh Shakhbout Medical City - SSMC Full time

About the Position:

We are seeking a detail-oriented and empathetic Experience Enhancement Officer to join our team at Sheikh Shakhbout Medical City (SSMC). As an Experience Enhancement Officer, you will be responsible for designing and implementing initiatives to enhance patient experience.

Your Key Responsibilities:

  • Design Initiatives: Design and implement initiatives to enhance patient experience, incorporating feedback from patients, families, and staff.
  • Conduct Research: Conduct research to identify best practices in patient experience, informing improvements at SSMC.
  • Develop Solutions: Develop solutions to address gaps in patient experience, collaborating with stakeholders to implement change.
  • Evaluate Progress: Evaluate progress, monitoring the impact of initiatives on patient satisfaction and loyalty.

About SSMC:

Sheikh Shakhbout Medical City (SSMC) is a leading tertiary hospital in the UAE, dedicated to delivering exceptional healthcare services. We are committed to becoming a Destination Medical Center in the UAE and wider region, providing access to specialist medical treatments and advanced diagnostics.