Luxury Guest Services Specialist

4 days ago


Dubai, Dubai, United Arab Emirates Delano Full time
Job Description

We are seeking a skilled Receptionist to join our team at Delano Dubai. In this role, you will be responsible for creating a luxurious and seamless experience for our guests. This includes greeting guests with a smile and providing a smooth check-in process, managing reservations, sharing insider tips about our hotel and local attractions, handling administrative tasks, processing payments, and addressing any questions or concerns they may have.

You will also work closely with other teams to ensure a cohesive and top-notch guest experience. Key responsibilities include:
  • Greeting guests with a smile and providing a smooth check-in process.
  • Managing reservations with ease, accommodating special requests and keeping everything organized for a seamless stay.
  • Sharing insider tips about our luxurious amenities and local hotspots, helping guests make the most of their time with us.
  • Handling clerical tasks with precision, from managing communications to keeping records up to date.
  • Processing payments accurately and addressing any questions with transparency and care.


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