Customer Service Excellence Lead

2 weeks ago


Dubai, Dubai, United Arab Emirates Manpower Professional Full time

Manpower Professional is currently seeking a highly skilled and experienced Customer Service Excellence Lead to join their team in Dubai. This role is responsible for ensuring that all customer interactions are of the highest quality, aligning with the company's corporate standards.

About the Position
  1. This individual will work closely with the Regional Customer Focus Manager to develop and implement strategies that enhance customer satisfaction and loyalty.
  2. They will monitor and control the quality of customer service, providing regular feedback and coaching to staff members as needed.
  3. The successful candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues alike.
Key Responsibilities
  1. To ensure that all customer complaints are handled promptly and professionally.
  2. To develop and maintain effective communication channels with clients, including regular reporting and updates on customer satisfaction levels.
  3. To collaborate with the Performance Management Team to identify areas for improvement and develop targeted solutions.
Requirements
  1. A bachelor's degree in a related field (e.g., business administration, marketing) and at least 5 years of experience in a customer-facing role.
  2. Proven track record of delivering high-quality customer service and improving customer satisfaction levels.
  3. Excellent communication, interpersonal, and problem-solving skills.


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