Customer Service Team Lead

2 weeks ago


Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group L.L.C Full time

About the Role:

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Juma Al Majid Holding Group L.L.C. As a key member of the contact center, you will be responsible for leading a team of customer service representatives and ensuring excellent service delivery.

Key Responsibilities:

  • Lead and manage a team of customer service representatives
  • Coach and mentor team members to improve their skills and performance
  • Meet customer satisfaction targets and ensure excellent service delivery

Requirements:

  • 3 years experience in a supervisory role in a contact call center
  • Excellent leadership and communication skills
  • Ability to motivate and inspire team members


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