Spa Operations Supervisor

4 weeks ago


Dubai, Dubai, United Arab Emirates Accor Full time
Position Overview

The Spa Operations Supervisor plays a crucial role in ensuring exceptional service and safety for both guests and colleagues. This position involves a variety of responsibilities aimed at maintaining high standards within the spa environment.

Key Responsibilities
  • Guest and Colleague Satisfaction: Prioritize the safety and satisfaction of all guests and team members.
  • Supervisory Duties: Lead and coach staff, manage performance, and oversee scheduling and supervision.
  • Sales Promotion: Utilize extensive product knowledge to promote spa services and retail offerings.
  • Staff Coordination: Manage support staff schedules and handle time-off requests to ensure optimal staffing levels.
  • Assistance to Coordinators: Provide support to Experience Coordinators and Attendants as needed, including coverage for absences.
  • Facility Maintenance: Collaborate with the Spa Manager on maintenance tasks and work orders to ensure operational efficiency.
  • Market Awareness: Maintain a thorough understanding of competitors, including their offerings, pricing, and promotions.
  • Training Implementation: Administer spa operations training, covering areas such as guest relations and service standards.
  • Client Tours: Conduct spa tours for prospective clients as required.
  • Wellness Support: Assist the fitness coordinator with wellness programs and the upkeep of the Fitness Center.
  • Interdepartmental Relations: Foster effective working relationships with other departments.
  • Aloha Spirit: Uphold an atmosphere of warmth and hospitality by delivering personalized and efficient service.
  • Guest Focus: Remain attentive to guest needs, maintaining a calm and courteous demeanor.
  • Health and Safety Promotion: Advocate for health and safety awareness and possess a comprehensive understanding of emergency procedures.
  • Policy Adherence: Establish, update, and comply with hotel and departmental policies and service standards.


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