Retail Operations Manager

4 days ago

Al Ain, Abu Dhabi, United Arab Emirates Reap HR Consultancy Full time

We are seeking an experienced and dedicated retail professional to join our team as a Store Supervisor in a leading supermarket company in Al Ain, UAE.

About the Role:

The successful candidate will be responsible for overseeing daily store operations, ensuring staff are properly managed and maintaining a high standard of customer service. The role requires excellent leadership skills, a solid understanding of supermarket operations, and the ability to manage and motivate a team to meet sales targets and improve overall store performance.

Key Responsibilities:
  • 1. Store Operations Management:
    • Oversee daily operations within the supermarket, ensuring smooth functioning of departments (e.g., produce, dairy, meat, etc.).
    • Monitor stock levels, perform inventory checks, and ensure timely product replenishment.
    • Ensure the store is clean, organized, and well-stocked at all times, meeting hygiene and safety standards.
  • 2. Team Leadership and Staff Management:
    • Supervise and support a team of store associates, providing guidance and training.
    • Schedule staff shifts to ensure adequate coverage during peak hours and manage attendance.
    • Conduct regular performance reviews, provide feedback, and motivate staff to achieve their best performance.
    • Resolve any employee-related issues, ensure good teamwork, and maintain a positive work environment.
  • 3. Customer Service and Satisfaction:
    • Ensure exceptional customer service is provided at all times, addressing customer concerns and complaints promptly.
    • Assist customers with product inquiries and guide them through the shopping experience.
    • Monitor customer satisfaction and implement strategies to improve service levels.
  • 4. Sales and Performance Monitoring:
    • Assist in driving sales by meeting and exceeding sales targets.
    • Implement and monitor in-store promotions and strategies to increase foot traffic and sales.
    • Track store performance and provide reports on sales, inventory, and staff productivity.
    • Work closely with the management team to analyze sales data and make adjustments to improve performance.
  • 5. Health, Safety, and Compliance:
    • Ensure compliance with all health and safety regulations in the store.
    • Monitor adherence to store policies and UAE regulations.
    • Conduct regular checks to ensure product quality and store cleanliness are maintained.
  • 6. Stock and Inventory Management:
    • Assist with inventory management, ensuring products are correctly stocked and organized.
    • Perform regular stock audits and coordinate with the purchasing team for reordering.
    • Ensure product displays are organized and well-maintained to maximize sales.

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