Programme Assistant

4 weeks ago

Dubai, Dubai, United Arab Emirates Talent Pal Full time
Job Title: Junior Programme Assistant

We are seeking a highly motivated and organized Junior Programme Assistant to join our team in Dubai. As a key member of our Programme Management team, you will be responsible for managing all aspects of our tailored learning programmes, ensuring seamless delivery and exceptional client satisfaction.

Key Responsibilities:
  • Project manage all aspects of assigned programmes, taking accountability for client satisfaction.
  • Work with Project Managers to ensure seamless transition of projects to business as usual operations.
  • Oversee end-to-end of workshops, including training schedules, travel, vendors, classroom setup, delegate communication, coordination with client teams, etc.
  • Provide guidance to the project team on material management, including liaising with authors & stakeholders, publishing of material, quality control, etc.
  • Work with Programme Managers to ensure seamless transition of Academies.
  • Project management of all aspects of assigned programmes (Course or Academy).
  • Manage pre-programme activities, such as raising tickets (Portals, VILT, Content, etc.), Allocation Sheet, introduction correspondences, logistics, and assessments.
  • Manage post-programme activities, such as compiling feedback, invoicing, production of scorecards, budget reports, and document lessons learnt.
  • Dashboard reporting across the various programmes to share with the client and internal stakeholders.
  • Manage high volumes of queries from clients, delegates, and stakeholders.
  • Proactively monitor risks & issues before they arise and escalate as per the project governance.
  • Ensure all project metrics are satisfied and all critical events have taken place.
  • Maintain good relationships with project stakeholders, including clients, project sponsors, instructors, planning, and other internal teams.
Requirements:
  • 1-3 years of experience in managing projects, programmes, workshops, or events.
  • Good understanding of portals like Zendesk, Docebo, and VLT.
  • Proactive in seeking guidance where appropriate.
  • Capable of working and coaching team members to complete tasks to a high standard.
  • Quick to act, thinking ahead, mitigating potential issues before they may happen.
  • Excellent communication skills; verbal and written.
  • Exceptional attention to detail, time management, and prioritization skills.
  • Ability to model data, product reports in Excel, and analyze the data produced.
  • Strong IT skills, including fluency in Excel, Word, and PowerPoint.
  • Experience within Learning and Development and Project Management is desirable.
What We Offer:
  • Innovative and enthusiastic for teaching and providing client services.
  • Source of the intellectual as well as the practical answers that our clients need to succeed in a global marketplace.
  • Stimulating place to work and progress your career.
Why Fitch:

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone. Every team member is essential to our business, and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch, and we invite you to join us on our journey.

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth of training, the company delivers learning solutions for apprentices and graduates to those with 10 years of experience in Financial Services. Our learning solutions encompass expert faculty, e-learning, coaching, and blended candidate assessments, improving individual contribution and collective business performance.

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings, Fitch Solutions, and Fitch Learning.

For more information, please visit our websites.

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