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AV Field Service Engineer
2 months ago
Job Summary:
As an AV Field Service Engineer at Energy Jobline, you will play a critical role in providing technical support to clients and stakeholders, ensuring seamless delivery of scheduled preventative maintenance of professional audio-visual equipment on-site. Your expertise will be instrumental in implementing works on-site relating to the addition to or modification of hardware/software within existing installations, as well as providing possible solutions to client-specific related issues or requests.
Key Responsibilities:
- Provide technical support to clients and stakeholders, ensuring timely resolution of technical issues.
- Fulfill any service level agreement (SLA) that is in place and meet the clients' requirements and expectations.
- Deliver scheduled preventative maintenance of professional audio-visual equipment on-site, ensuring optimal performance and minimizing downtime.
- Implement works on-site relating to the addition to or modification of hardware/software within existing installations, as required.
- Provide possible solutions to client-specific related issues or requests, such as recommending additional equipment or solutions, and directing them to the relevant resource within the sales & systems integration team.
Requirements:
- Strong technical knowledge of audio-visual equipment and systems.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Ability to travel to client sites as required.