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Zoo Operations Coordinator
2 weeks ago
Key Responsibilities:
The successful candidate will be responsible for overseeing and managing the daily operations of the zoo, ensuring seamless integration between the two. This includes managing operational staff to maintain safety, cleanliness, and high-quality customer service while achieving financial and operational goals.
Responsibilities Include:
- Managing all operational aspects of the zoo, including guest services, hospitality, maintenance, and safety procedures.
- Ensuring smooth and efficient operations across the zoo, managing staffing resources and schedules.
- Coordinating with various departments to ensure seamless guest experiences.
- Implementing and monitoring standard operating procedures to enhance operational efficiency and service quality.
- Ensuring compliance with relevant health, safety, and environmental regulations.
- Leading a diverse team of operational staff, including supervisors and frontline workers.
- Conducting regular performance reviews, offering training, and equipping staff with the skills to perform their roles effectively.
- Scheduling and assigning daily tasks to staff, ensuring adequate coverage and meeting guest needs.
- Maintaining a positive and productive work environment, resolving staffing or operational issues quickly and effectively.
- Fostering excellent guest service, ensuring high levels of customer satisfaction in the zoo.
- Handling guest complaints and feedback professionally, implementing solutions for improvement.
- Ensuring the cleanliness and safety of guest areas, amenities, and animal enclosures.
- Overseeing tour, educational program, event, and activity management to enhance guest engagement.
- Developing and managing budgets for operations, working closely with the finance team to control costs and improve profitability.
- Monitoring expenses, managing inventories, and optimizing resource use to meet financial targets.
- Analyzing operational data and performance metrics to identify cost-saving or revenue-generating opportunities.
- Ensuring facilities are safe, clean, and functioning optimally, coordinating with the maintenance team as needed.
- Managing vendor relationships for supplies, services, and maintenance needs.
- Assisting in developing short- and long-term operational strategies aligned with the organization's goals and objectives.
- Generating regular operational reports for senior management on performance, including guest satisfaction, financial, and staff productivity metrics.
- Participating in planning and executing marketing, promotional, and special events to increase attendance and customer engagement.
- Ensuring adherence to local, national, and international standards for animal welfare and hospitality operations.
- Overseeing emergency procedure management, ensuring staff are trained and prepared for various situations.
