MENA Operations Career
7 days ago
We are looking for an experienced Operations Analyst to join our team in MENA. In this role, you will be responsible for analyzing customer pain points, collaborating with cross-functional teams to implement process improvements, and overseeing fiat transaction processing. You will also develop and maintain Support Center articles, ensuring they are clear and accurate. Additionally, you will monitor conversion funnels and recommend optimization opportunities.
Key Responsibilities
- Analyze customer pain points and identify areas for improvement
- Collaborate with cross-functional teams to implement process improvements
- Oversee fiat transaction processing and address complex edge cases
- Develop and maintain Support Center articles to ensure clarity and accuracy
- Monitor conversion funnels and recommend optimization opportunities
Requirements
The ideal candidate will have 2+ years of experience in operations or customer support, preferably within a crypto or fintech environment. Strong understanding of customer service operations, KYC/KYB regional requirements, and fiat operations is essential. Excellent written and verbal communication skills are required, as well as fluency in English and Arabic.
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