ATM Switch Support Engineer

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Full time

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Abu Dhabi Islamic. The successful candidate will be responsible for providing maintenance and support activities for ATM Switch and Self-Service Terminals and related applications in all environments.

Key Responsibilities:

  • Ensure the availability of ATM Switch and Self-Service Terminals and related applications in all environments, as per assigned SLAs and ITD systems/services availability report.
  • Track and respond to vendor support issues and incident tickets in a timely fashion.
  • Track, resolve, and report incidents and known errors through the approved processes, including Incident Management and Escalation process.

Requirements:

  • Strong technical skills and knowledge of ATM Switch and Self-Service Terminals and related applications.
  • Excellent problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Working Environment: The successful candidate will be working in a dynamic and challenging environment, supporting the growth and development of Abu Dhabi Islamic.



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