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Technical Support Specialist for ATM Switch

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Sundus Recruitment and Outsourcing Services, Abu Dhabi Full time
Job Title: Technical Support Analyst, ATM Switch

Location: Abu Dhabi

Experience: 8-10 Years

  • 8 years' experience in IT environment with specialized experience in the assigned application portfolio and respective business domain, with minimum 5+ years in a similar role.

Language: Arabic, English

Nationality: Emirati

Education: Bachelors Degree

Job Summary

We are seeking a highly skilled Technical Support Analyst to join our team in Abu Dhabi. The successful candidate will be responsible for providing maintenance and support activities for ATM Switch and Self-Service Terminals and related applications in all environments.

Key Responsibilities
  • Maintain the above systems and applications service availability as per the assigned SLAs and according to ITD systems/services availability report.
  • Follow up and track vendor support issues and respond to incident tickets in a timely fashion.
  • Track, resolve and report incidents and known errors through the approved processes, and follow Incident Management and Escalation process.
  • Provide necessary support (analysis, documents, testing) for ATM Switch and Self-Service Terminals areas' related Projects / Enhancements / BAUs, and Integrations with other internal and external systems.
Requirements
  • Application Maintenance & Support
  • Application management
  • Projects, Application Enhancements / BAUs
  • Information Security
  • Application Vendor Management