Colleague Accommodation Attendant

2 weeks ago


Dubai, Dubai, United Arab Emirates Swissôtel Al Maqam Makkah Full time
Job Summary

We are seeking a highly skilled and dedicated Colleague Accommodation Attendant to join our team at Swissôtel Al Maqam Makkah. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience during their stay.

Key Responsibilities
  • Provide Exceptional Guest Service: Deliver courteous, professional, and efficient service to guests in apartments, administration offices, and public areas.
  • Perform Duties with Excellence: Carry out all assigned duties and tasks in the designated place of work, and be prepared to rotate tasks as needed.
  • Stay Informed and Up-to-Date: Maintain a thorough understanding of all services and facilities offered by Employee Housing, and be able to communicate this information to guests.
  • Ensure a Clean and Organized Environment: Maintain the cleanliness and organization of the place of work and surrounding areas at all times.
  • Monitor and Control Resources: Monitor operating supplies and reduce spoilage, breakage, and wastage.
  • Handle Guest Enquiries: Respond to guest enquiries in a courteous and efficient manner, and report any staff complaints or problems to the Team Leader if no immediate solution can be found.
  • Manage Lost and Found Items: Keep all keys signed out in a secure manner and return them at the end of duty, and hand over Lost and Found items to the Team Leader/Assistant Manager with full and detailed information.
  • Assist with Room Inspections: Assist with room/apartment inspections as and when requested.
  • Report Maintenance Issues: Report all maintenance jobs to the maintenance department.
  • Prepare Rooms for New Arrivals: Prepare rooms/apartments for new staff arrivals.


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