Technical Repair Specialist
1 week ago
Job Summary:
Dice is seeking a skilled Technical Repair Specialist to join our team. As a Technical Repair Specialist, you will be responsible for repairing and maintaining complex hardware systems, ensuring they are functioning at optimal levels.
Key Responsibilities:
- Audit and diagnose defective customer systems to identify the root cause of the issue.
- Confirm the problem described by the customer is present and accurately document the necessary information.
- Recommend and procure the necessary parts to repair the system.
- Repair defective systems with provided parts and verify that the problem is resolved.
- Work efficiently to achieve successful individual audit/repair Key Performance Indicators (KPIs) while maintaining quality standards.
- Collaborate with other teams to achieve team-level KPIs and identify areas for improvement.
- Communicate with supervisors and leads to implement changes and prevent future issues.
- Assist other teams with various tasks as needed.
Requirements:
- At least 1 year of related work experience or personal experience required.
- High school diploma or equivalent required.
- Preferred: 1 year of technical training from a technical program or college.
- Hardware certifications (A+, ACMT, etc.) a plus.
- Excellent interpersonal and organizational skills.
- Ability to work well in a team environment.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and function well in a fast-paced environment.
- Prolonged periods of sitting at a desk and working on a computer.
- Prolonged periods of standing, working on benches, bending over, or repetitive movement.
- Ability to lift up to 30+ pounds at times.
Keywords: Technical Repair Specialist, Hardware Repair Technician, IT Support Specialist, A+ Certification, ACMT Certification, Key Performance Indicators, KPI, Support, Technician, Network, Networking, Information Technology Jobs, IT Jobs, Technical Support Specialist.
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