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Services Delivery Supervisor

1 week ago

Dubai, Dubai, United Arab Emirates Facilico Facilities Management Full time

Job Summary: We are seeking an experienced Soft Services Department Head to oversee the daily operations of our Soft Services team, driving exceptional service delivery and maintaining strong relationships with clients.

Responsibilities:

  • Manage the Soft Services Department, ensuring high-quality service delivery and adherence to company policies.
  • Lead a team of professionals, guiding them in achieving business objectives and maintaining excellent customer satisfaction.
  • Develop and maintain effective communication channels, collaborating with stakeholders to ensure seamless service delivery.
  • Conduct regular performance evaluations, identifying areas for improvement and providing coaching to enhance skills.
  • Stay up-to-date with industry trends and best practices, applying knowledge to optimize services and maintain a competitive edge.

Qualifications:

  • Bachelor Degree or Equivalent
  • 6-7 years of experience in Soft Services with a minimum of 2 years as Soft Services Manager
  • Certified BICS Assessor
  • Valid UAE Driving License