Front Office Representative
7 days ago
At Avani Hotels and Resorts, we are perfecting the balance between work and play. Our hotels provide the right space for guests who value the details that matter.
We offer a contemporary and relaxed atmosphere where guests can enjoy a leisurely family break or a romantic escape. Whether you're looking for business or leisure activities, our locations offer easy access to boutiques, restaurants, and family fun.
As a Guest Services Agent, your primary responsibility is to provide expertise services in a courteous manner. You will take reservations, greet and register guests, provide outstanding guest service during their stay, and settle the guest's account upon completion of their stay.
You will handle all guest enquiries, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. To achieve this, you will need to have a strong focus on customer service, prior experience in hotel front office operations, excellent communication skills with fluency in English, and the ability to work shifts, weekends and public holidays.
We use modern Property Management Systems (PMS) to streamline our operations and improve efficiency. If you have computer skills in MS Office and experience with current PMS, it would be a significant advantage.
Our team is passionate about delivering exceptional guest experiences. If you share this passion and are committed to providing high-quality service, we encourage you to apply for this role.
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