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Front Office Service Expert

2 weeks ago

Dubai, Dubai, United Arab Emirates Anantara Full time

About the Job

We are looking for a Front Office Service Expert to join our team at Anantara [Location]. As a key representative of the hotel, you will be responsible for delivering exceptional service to our guests, creating memorable experiences, and representing the Anantara brand with pride.

Main Responsibilities

  • Welcome and orient guests upon arrival, ensuring a smooth check-in process.
  • Provide personalized recommendations for activities, dining, and spa treatments, taking into account guests' interests and preferences.
  • Respond promptly to guest inquiries and resolve any issues that may arise during their stay.
  • Collaborate with colleagues to maintain high standards of service quality and consistency.
  • Stay up-to-date with hotel events, promotions, and services to effectively communicate these to guests.

Requirements

  • A strong focus on customer service with experience in luxury hotels.
  • Prior experience in front office operations is preferred.
  • Excellent communication skills in English are required.
  • Ability to work shifts, weekends, and public holidays.
  • Computer skills in MS Office; experience with current Property Management Systems (PMS) is preferred.
  • Problem resolution skills.