IT Systems Supervisor

4 weeks ago

Dubai, Dubai, United Arab Emirates Talent Pal Full time
IT Supervisor Job Description

We are seeking an experienced IT Supervisor to join our team at One&Only The Palm Hotel in Dubai. As an IT Supervisor, you will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephone systems throughout the hotel.

Key Responsibilities:
  • Contribute to the establishment and maintenance of IT operations to support the administration and service delivery needs of the resort.
  • Commission, migrate, and decommission hardware, software, and network infrastructure, and user access to support the needs of colleagues.
  • Perform user management support for user accounts.
  • Undertake routine maintenance and checking of networked workstations and other peripherals.
  • Follow acceptance testing for new IT equipment.
  • Install, configure, and remove standardized software onto systems as advised by the Cluster Director of I.T.
  • Accurately record, administer, and manage the lifecycle of IT assets and software licenses through the IT asset management system.
  • Maintain IT knowledge base with system documentation, procedures, and help sheets.
  • Proactively monitor system security patches and malware updates to ensure currency and correct deployment.
  • Proactively administer backup and recovery operations by maintaining and monitoring backup equipment and data.
  • Analyze backup issues and report findings to the Cluster Director of I.T.
  • Undertake some web or system development as required.
  • Regularly backup and manage the Resort's Internet site, ensuring security patches for modules are tested on the test site prior to updating the live site.
  • Produce and run system and network monitoring reports and utilities.
  • Accurately administer and manage the Helpdesk system and processes.
  • Provide colleague support to users and ensure that user requests are understood properly documented and prioritized.
  • Respond to job requests in a timely fashion and communicate with or escalate to other team members to optimize client response times.
  • Investigate issues and accurately record actions taken, diagnostic information, outcomes, and time taken in the support log.
  • Ensure all helpdesk requests are completed and outcomes are communicated to colleagues.
  • Develop procedures and help sheets to assist with instructing colleagues with appropriate practices.
  • Continually seek opportunities to increase internal client satisfaction and deepen customer relationships.
  • Research and understand new IT technologies and apply these to work situations under the direction of the Cluster Director of I.T.
  • Assist with disaster recovery readiness and contingency plans.
  • Undertake any other ICT tasks or responsibilities as requested by the Cluster Director of I.T.
Requirements:
  • 2 years of experience in IT operations in 5-star hotels.
  • Tertiary qualification in Computing or a similar field.
  • Microsoft certification MCITP or other similar industry certifications.
  • Working knowledge of SharePoint and Exchange 2010.

We are a company that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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