Reservation Team Member

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Dusit Thani Dubai Full time
Job Overview

We are looking for a highly organized and efficient Reservation Team Member to join our dynamic reservations team at Dusit Thani Dubai. As a key member of our team, you will be responsible for managing all aspects of guest room reservations, including booking, cancellations, and modifications.

The ideal candidate will possess excellent communication skills, both written and verbal, and be able to effectively interact with guests, colleagues, and external partners. A strong knowledge of hotel operations, including front office procedures, is essential for this role. Additionally, the successful candidate will be proficient in using various software systems, such as Opera Property Management System (OPMS), Sabre SynXis CRS, and Serenata NetHotel Profile Management.

This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and are eager to take on new challenges. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting role.

Key Responsibilities:
  • Manage all aspects of guest room reservations, including booking, cancellations, and modifications.
  • Provide excellent customer service to guests, responding to inquiries and resolving issues in a professional and courteous manner.
  • Maintain accurate records and reports, ensuring compliance with hotel policies and procedures.
  • Collaborate with other departments, including front office, housekeeping, and food and beverage, to ensure seamless delivery of services to guests.

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