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Banking Support Specialist

1 week ago


Dubai, Dubai, United Arab Emirates First Gulf Bank PJSC Part time

Job Purpose

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To deliver top-notch customer service by providing product information, resolving issues, and maintaining high-quality standards while ensuring financial integrity and a positive reputation for First Gulf Bank PJSC.

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Key Responsibilities

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  1. Address customer inquiries and resolve complaints efficiently.

  2. Analyze customer needs and offer tailored solutions.

  3. Ensure excellent call quality and customer satisfaction.

  4. Collaborate with team members to achieve business objectives.

  5. Stay updated on product knowledge and banking regulations.

  6. Maintain accurate customer records and confidential data.

  7. Adhere to bank policies and procedures.

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Minimum Qualifications

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  • High School diploma required.

  • 0 – 2 years relevant experience in banking sector preferred.