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Customer Service Specialist

1 week ago

Dubai, Dubai, United Arab Emirates Aspire Lifestyles Full time

**Job Summary:**

We are seeking a highly skilled Customer Service Specialist to join our team at Aspire Lifestyles. This is an exciting opportunity for individuals who possess excellent communication skills, a passion for delivering exceptional customer service, and the ability to work in a fast-paced environment.

About the Role:

  • Fulfill client requests independently or collaboratively via phone, email, chat, etc.
  • Provide accurate and timely information regarding client requests.
  • Deliver services within the contractual scope and politely decline unrealistic demands.
  • Develop relationships with clients, understanding their needs and preferences.
  • Represent clients' brands in a professional and courteous manner.

Key Responsibilities:

  • Handle program requests, demo requests, and other inquiries.
  • Communicate clearly, professionally, and concisely in responses.
  • Use company systems and resources to assist clients, manage data, and process information.
  • Multitask and prioritize tasks effectively in a fast-paced environment.

Requirements:

  • 2+ years customer service experience in travel/tourism, hospitality, retail, hotel/guest services.
  • Demonstrated problem-solving skills.
  • Excellent oral and written English language skills.
  • Excellent oral and written Arabic language skills.