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Senior Director of Payment Operations

2 months ago

Dubai, Dubai, United Arab Emirates MH Markets Full time

Company Overview:

MH Markets is a leading provider of financial brokerage services, committed to delivering innovative solutions in the financial markets. Our mission is to empower clients with transparent and customer-centric financial services. As we continue to grow, we are seeking a talented Senior Director of Payment Operations to lead our payment operations function and drive operational excellence.

Position Overview:

The Senior Director of Payment Operations will be responsible for overseeing the entire payment operations function, ensuring seamless, efficient, and compliant processing of transactions. This role demands a strategic thinker with a strong leadership capability, deep industry knowledge, and a commitment to continuous improvement and innovation.

Key Responsibilities:

  1. Team Leadership:
    • Lead and manage a team of payment operations professionals.
    • Foster a collaborative and results-oriented team culture.
    • Provide mentorship, training, and development opportunities for team members.
    • Establish performance goals and conduct regular performance evaluations.
  2. Payment Processing:
    • Oversee end-to-end payment processing, including transaction monitoring, reconciliation, and error resolution.
    • Ensure timely and accurate processing of payments while maintaining high standards of quality.
    • Develop and implement strategies to handle high transaction volumes efficiently.
  3. Compliance and Risk Management:
    • Stay updated on industry regulations and compliance requirements related to payment operations.
    • Develop and implement risk management strategies to mitigate fraud and other operational risks.
    • Ensure all payment activities comply with regulatory standards and internal policies.
    • Liaise with legal and compliance teams to address any regulatory changes and ensure continuous compliance.
  4. Process Optimization:
    • Identify opportunities for process improvement and automation within payment operations.
    • Implement best practices to enhance efficiency and reduce manual interventions.
    • Drive continuous improvement initiatives to optimize workflows and increase operational efficiency.
    • Conduct regular reviews and audits of payment processes to identify and rectify inefficiencies.
  5. Vendor Management:
    • Manage relationships with payment service providers and other relevant vendors.
    • Negotiate and review contracts, ensuring alignment with business goals.
    • Evaluate vendor performance and ensure they meet the organization's standards and requirements.
    • Identify and onboard new vendors as needed to support business growth.
  6. Reporting and Analysis:
    • Generate regular reports on key payment performance metrics.
    • Analyze data to identify trends, anomalies, and areas for improvement.
    • Provide actionable insights and recommendations based on data analysis.
    • Present findings and reports to senior leadership and stakeholders.
  7. Customer Support Collaboration:
    • Collaborate with customer support teams to address payment-related inquiries and issues.
    • Ensure a positive customer experience in all payment interactions.
    • Develop and maintain a system for handling customer complaints and feedback related to payments.
    • Work with the customer support team to improve payment-related processes and customer satisfaction.
  8. Technology Integration:
    • Work closely with the IT department to integrate and optimize payment systems.
    • Evaluate and implement new technologies to enhance payment capabilities.
    • Ensure payment systems are scalable and can support future business growth.
    • Keep abreast of emerging technologies and trends in the payment industry and integrate relevant innovations.
  9. Strategic Planning:
    • Develop and execute a strategic plan for the payment operations function in alignment with the company's overall objectives.
    • Identify and pursue opportunities for growth and expansion in payment operations.
    • Collaborate with senior leadership to define long-term goals and strategies for payment operations.

Requirements:

  • Minimum of 10 years of experience in payment operations or a related role, with at least 5 years in a senior managerial capacity.
  • Proven experience in the FX industry or similar settings is highly desirable.
  • Strong knowledge of payment processing systems, industry regulations, and compliance requirements.
  • Excellent leadership and team management skills, with a track record of building and leading high-performing teams.
  • Analytical mindset with the ability to use data-driven insights for decision-making.
  • Effective communication and interpersonal skills, with the ability to collaborate across functions and levels.
  • Familiarity with emerging trends and technologies in payment operations.
  • Bachelor's degree in finance, business administration, or a related field; a master's degree or relevant professional certification is a plus.

Key Competencies:

  • Strategic Thinking: Ability to develop and implement long-term strategies for payment operations.
  • Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.
  • Adaptability: Ability to thrive in a fast-paced, dynamic environment.
  • Innovation: Commitment to continuous improvement and innovation in payment operations.
  • Customer Focus: Dedication to providing an excellent customer experience through efficient payment processing.