Customer Service Officer
7 days ago
Role Overview:
The primary responsibility of this role is to deliver exceptional customer service in accordance with established standards. As a key member of our team, you will be responsible for closing customer complaints and ensuring complete satisfaction with the service provided.
Key Responsibilities:
- Closing customer complaints through effective communication and problem-solving skills.
- Ensuring timely adherence to agreed-upon timelines (TAT) and exceeding customer expectations whenever possible.
- Maintaining open communication with customers regarding the status of their queries.
- Liaising with other departments in a professional manner to achieve common goals.
- Supporting colleagues in developing essential service skills and providing coaching opportunities.
- Participating in regular review and development meetings with key stakeholders.
- Ensuring compliance with bank policies and procedures.
Required Skills and Qualifications:
- Demonstrated customer service skills with the ability to resolve customer complaints effectively.
- Flexibility when dealing with clients and team members, fostering a positive work environment.
- Strong problem-solving skills, enabling swift and satisfactory resolution of customer queries.
- Excellent verbal and written communication skills, ensuring seamless interactions with customers and colleagues.
- Excellent decision-making skills, allowing for informed choices that benefit both the customer and the organization.
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