Senior Customer Service Officer
3 days ago
Abu Dhabi, United Arab Emirates | Posted on 02/19/2025
The job holder is responsible to receive and process customer requests via walk-in, email, and ticketing system, enquiries and complaints relating to the Company's products and services. Ensure delivery of high-quality service to customers in the issuance of documents like policies, endorsements, and certificates to customers/brokers, etc., in compliance with set policies and procedures.
Responsibilities
1. Adheres to requirements of operational procedures and instructions to the team, so that work is carried out in a controlled manner.
2. Performs the day-to-day operations of the Customer Services team at the front desk of branches, under the supervision of the Supervisor – Consumer Lines, to ensure that work processes are implemented as designed and comply with established standards and procedures. Coordinates with other branches/front desk for day-to-day activities.
3. Receives, evaluates submissions on new and renewal business within authority.
4. Ensures consistent, accurate, and high-quality customer service for all types of transactions for the following services:
1. Quotation
2. New business
3. Renewal
4. Customer complaint
6. Delivers the service according to predefined SLAs.
7. Monitors inflow and outflow of business requests and ensures they are handled according to the Company's quality standards.
8. Key-in information and complete the new business transactions.
9. Adjusts information and completes the endorsement transactions.
10. Completes the transaction referred from the Branch's front desk.
Requirements
1. Responds to customer requirements in the appropriate timescales, in order to meet customer expectations.
2. Receives customer complaints and resolves them timely to the satisfaction of the customer or provides a reasonable and acceptable explanation based on company policy. Escalates matters to the Supervisor if necessary.
3. Provides Management with appropriate reports regarding the unit and compliance with operational policy and procedures.
4. Prepares a monthly report to track and follow up the number of customer tickets which are pending to ensure closure of customer tickets issued monthly.
5. Experience: Requires 2-4 years of experience in Medical Insurance.
#J-18808-Ljbffr
-
Senior Customer Service Officer
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Nahiya Group Full timeSenior Customer Service OfficerAbu Dhabi, United Arab Emirates | Posted on 02/19/2025The job holder is responsible to receive and process customer requests via walk-in, email, and ticketing system, enquiries and complaints relating to the Company's products and services. Ensure delivery of high-quality service to customers in the issuance of documents like...
-
Customer Service Representative
11 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Nahiya Group Full timeSenior Customer Service OfficerAl Nahiya Group | Job SummaryWe are seeking a Senior Customer Service Officer to join our team in Abu Dhabi, United Arab Emirates. The successful candidate will be responsible for delivering high-quality service to customers and ensuring the timely resolution of customer inquiries and complaints.The ideal candidate will have...
-
Officer- Customer Service
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full timeOfficer- Customer Service (Emiratized Role)Full-timeSub Division: FAB Islamic FinanceDivision: Personal, Wealth & Business BankingLooking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a...
-
Officer- Customer Service
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates First Gulf Bank PJSC Full timeOfficer- Customer Service (Emiratized Role) Full-time Sub Division: FAB Islamic Finance Division: Personal, Wealth & Business Banking Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a...
-
Officer- Customer Service
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank (FAB) Full timeCompany DescriptionLooking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.Join us and leave your mark on the industry. Let's...
-
Senior Customer Service Officer
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Nahiya Group Full timeThe job holder is responsible to receive and process customer requests via Walk in email and ticketing system enquiries and complaints relating to Company s products and services. Ensure delivery of highquality service to customer in issuance of documents like policies endorsements certificates to the customers/brokers etc. in compliance with set policies...
-
Customer Service Manager
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates The Netwallet Full timeResponsibilities:Monitoring customer service operations and guiding team membersSolving complex customer complaints and grievancesDesigning strategies to achieve and surpass the goals of different customer satisfaction metricsHiring new team members and training themManaging the customer loyalty programCreating weekly reports and discussing progress with the...
-
Customer Service Manager
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates The Netwallet Full timeResponsibilities: Monitoring customer service operations and guiding team members Solving complex customer complaints and grievances Designing strategies to achieve and surpass the goals of different customer satisfaction metrics Hiring new team members and training them Managing the customer loyalty program Creating weekly reports and discussing progress...
-
Customer Service Specialist
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates AMS International UAE Full timeGet AI-powered advice on this job and more exclusive features. Direct message the job poster from AMS International UAE. Officer - Customer Service (Emiratized Role) Working Days: 5 Days from office (6 hours / day - additional break) Salary: AED 5,000 (NAFIS can be claimed above this) This role is only for Emirati nationals. Responsibilities: Answer...
-
Senior Office Administrator
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ADNOC - Distribution Full timeAs a Senior Office Administrator you will have the opportunity to work for one of the Senior Vice Presidentsآ at ADNOC Distribution. The role will involve providing exceptionallyآ professionalآ secretarial and administrative support directly to the Senior Vice President.Duties include preparing correspondence, receiving mail, responding to telephone...
-
Senior Office Administrator
6 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ADNOC - Distribution Full timeAs a Senior Office Administrator you will have the opportunity to work for one of the Senior Vice Presidentsآ at ADNOC Distribution. The role will involve providing exceptionallyآ professionalآ secretarial and administrative support directly to the Senior Vice President.Duties include preparing correspondence, receiving mail, responding to telephone...
-
Senior Office Assistant
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Mandilak Full timeJob Title: Senior Office AssistantWe are looking for a highly skilled and experienced Senior Office Assistant to join our team at Mandilak. As a Senior Office Assistant, you will provide advanced administrative support to senior management, ensuring the smooth operation of the office.The ideal candidate will have 8-10 years of experience as an Administrative...
-
Customer Service Coordinator
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Nahiya Group Full timeCustomer Service CoordinatorAbu Dhabi, United Arab Emirates | Posted on 01/16/2023Assists in the development of Company's Customer Services & Call Center policy and procedures in line with industry best practices and Company's scope of works for all Customer Services/ Call Center activities.Participates in establishing Company processes for recording of...
-
Customer Service Support Officer
2 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ADIB Full timeRole :Customer Servicer Support OfficerRole Purpose :Deliver Excellent customer service in accordance with agreed standards.Key Accountabilities of the role :Opening and closing applicant on time.Ensure proper implementation and follow up with timely.Prepare finance applications and obtain necessary approvals.Perform efficient troubleshooting of...
-
Senior Office Administrator
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ADNOC - Distribution Full timeAs a Senior Office Administrator, you will have the opportunity to work for one of the Senior Vice Presidents at ADNOC Distribution. The role will involve providing exceptionally professional secretarial and administrative support directly to the Senior Vice President.Duties include:1. Preparing correspondence2. Receiving mail3. Responding to telephone...
-
Senior Office Administrator
3 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ADNOC - Distribution Full timeAs a Senior Office Administrator, you will have the opportunity to work for one of the Senior Vice Presidents at ADNOC Distribution. The role will involve providing exceptionally professional secretarial and administrative support directly to the Senior Vice President.Duties include:Preparing correspondenceReceiving mailResponding to telephone...
-
Senior Office Administrator
2 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates ADNOC - Distribution Full timeAs a Senior Office Administrator, you will have the opportunity to work for one of the Senior Vice Presidents at ADNOC Distribution. The role will involve providing exceptionally professional secretarial and administrative support directly to the Senior Vice President. Duties include: Preparing correspondence Receiving mail Responding to telephone queries...
-
Customer service officer
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates recruitment e selection Full timeOur client is a luxury real estate company they are now looking for a customer service executive to join them
-
Customer Service Liaison
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Green Mountains Full timeIn this challenging role, you will work closely with the Green Mountains team to deliver exceptional customer experiences. As a Customer Service Liaison, your primary responsibility will be to receive and record all inquiries through email, tenders, RFQs, and other channels in our ERP system.Once recorded, you will assign these inquiries to the relevant...
-
Customer Service Engineer
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Abbas Technical Supplies & Services Full timeJob Summary.The role's primary function is reliably and efficiently responding to and resolving ATSS 1st Level production support calls and installation tasks.The role entails exposure to Print shops and large production printing environments. In addition to attending service requests, escalation, installation, and proactively planning preventive maintenance...