Call Centre Support Specialist

1 week ago


Dubai, Dubai, United Arab Emirates Experts Plus Recruitment Services Full time

Job Title: Customer Services Assistant

Job Summary:

We are seeking a highly skilled and customer-focused Customer Services Assistant to join our team at Experts Plus Recruitment Services. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and customers.

Key Responsibilities:

  1. Outbound Call Activities: Perform outbound call activities to ensure all show requirements are met.
  2. Customer Inquiries: Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information.
  3. Issue Resolution: Resolve customer issues, complaints, or concerns by providing appropriate solutions or alternatives.
  4. Product Knowledge: Understand our products and services, particularly main contracting services offerings, to effectively assist customers.
  5. Order Support: Assist exhibitors with placing orders and support Customer Service Administrators with CRM order reports.
  6. Compliance: Ensure compliance with company policies, procedures, and standards.
  7. Onsite Support: Attend the onsite helpdesk during the build-up and show days for any exhibitor onsite requests.

Requirements:

To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will also need to be proficient in CRM systems and have a strong understanding of customer service principles.



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