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Guest Service Ambassador

2 months ago

Dubai, Dubai, United Arab Emirates Hyatt Hotels Corporation Full time

Job Summary

We are seeking a highly skilled Guest Service Officer to join our team at Andaz Capital Gate Abu Dhabi. As a Guest Service Officer, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Contribute to the smooth and efficient operation of the Reception, working closely with colleagues to ensure seamless guest experiences.
  • Develop and maintain a thorough knowledge of hotel services, amenities, and local attractions to provide guests with informed recommendations and assistance.
  • Collaborate with other departments to ensure guest satisfaction and loyalty.
  • Participate in ongoing training and development to enhance skills and knowledge in hospitality and customer service.

Requirements

  • Diploma or qualification in Hospitality or Tourism Management.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues from diverse backgrounds.
  • Strong problem-solving and conflict resolution skills, with a focus on delivering exceptional guest experiences.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.

About Us

Hyatt Hotels Corporation is a leading global hospitality company, dedicated to delivering exceptional experiences to our guests. We are committed to providing a work environment that is inclusive, supportive, and empowering, where our colleagues can grow and thrive.