Account Manager
4 weeks ago
We are seeking a highly skilled and experienced Account Manager to join our team at Talent Pal. As an Account Manager, you will be responsible for leading the day-to-day management of client projects, ensuring that our projects meet or exceed client expectations and bring the magic of immersive experiences to life.
Key Responsibilities- Client Satisfaction
- Serve as the primary point of contact for clients, addressing all needs and concerns to ensure satisfaction.
- Grasp the clients goals, brand identity, and objectives to deliver customized experiences.
- Foster and maintain long-term client relationships through consistent high-quality service and regular communication.
- Supervise event operations onsite, addressing issues in real-time and ensuring client satisfaction.
- Gather post-event feedback, analyze performance, and prepare detailed reports on successes and areas for improvement.
- Project Management
- Oversee each project from concept to completion, aligning all elements with the clients vision while managing timelines.
- Develop and monitor project budgets, ensuring delivery within financial parameters.
- Manage multiple projects simultaneously, maintaining efficiency and quality.
- Collaborate with creative production and logistics teams to ensure seamless project execution.
- Proactively identify potential issues and implement contingency plans; make quick decisions to resolve problems during project phases.
- Ensure all aspects meet high standards.
- Manage invoicing processes, ensuring payments are received and maintaining client engagement for future opportunities.
- Account Growth
- Prepare and present creative pitches and proposals, including financials, to meet client needs.
- Identify and pursue opportunities to enhance services and boost revenue through additional offerings.
- Experience in roles managing client relationships, such as account management or sales.
- Detail-oriented: Ensures all work is on-time, on-budget, and maintains quality and creativity.
- Solutions-focused with creative problem-solving skills.
- Builds strong client relationships, fostering trust and motivating the internal team.
- Capable of handling multiple clients, prioritizing time and resources effectively.
- Communicates effectively at all levels, with strong written and verbal skills.
- Highly organized, with excellent administrative and time management abilities.
- Has an account growth mindset, with a natural ability to identify cross-sell and new business opportunities.
- Sed in creating and presenting proposals, showcasing the ability to communicate value and win business.
- Strong presentation abilities, particularly when engaging with high-level executives or government officials.
- Deep understanding of local customs, Islamic practices, and regional business etiquette, including the significance of Ramadan and local holidays.
- Ability to handle changes, tight deadlines, and complex situations in a high-pressure environment.
- Experience in live event management, ensuring seamless and client satisfaction.
- Ability to influence decision-makers in hierarchical settings, crucial when dealing with large corporations or government entities.
- Fluent in English.
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