Medical Receptionist with DHA Licensing Expertise

4 days ago


Dubai, Dubai, United Arab Emirates Reap HR Consultancy Full time
Job Title: Medical Receptionist with DHA Licensing Experience

We are seeking a highly skilled Medical Receptionist with experience in DHA licensing to join our team at Reap HR Consultancy. As the first point of contact for patients and visitors, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring smooth operations in the reception area.

Responsibilities:
  • Provide excellent customer service to patients and visitors, ensuring a friendly and professional demeanor.
  • Manage administrative tasks, including scheduling appointments, verifying patient information, and updating records as needed.
  • Coordinate with medical staff to ensure efficient scheduling and minimize wait times.
  • Answer incoming calls, screen, and direct them appropriately, providing information to callers regarding clinic services and appointment availability.
  • Register new patients by collecting personal and insurance information, entering data into electronic medical records (EMR) systems, and verifying insurance coverage.
  • Assist with various administrative tasks, such as filing, photocopying, faxing, and scanning documents, maintaining organized and efficient filing systems.
  • Coordinate patient flow in the reception area to ensure timely check-ins, minimize wait times, and maintain a comfortable environment for patients.
  • Collect patient payments, process copayments, and reconcile daily cash transactions, providing patients with receipts and explaining billing statements.
Requirements:
  • High school diploma or equivalent required; additional education or certification in medical office administration is a plus.
  • Previous experience as a medical receptionist or in a customer service role, preferably in a healthcare setting.
  • Proficiency in using computer systems, electronic medical records (EMR), and scheduling software.
  • Excellent communication skills, both verbal and written, with the ability to interact professionally with patients, staff, and external contacts.
  • Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Knowledge of medical terminology, insurance terminology, and basic medical office procedures preferred.
  • Compassionate and empathetic attitude towards patients, with a commitment to delivering high-quality customer service.
Benefits:

AED 4500



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