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Front Desk Representative Spa Division

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Park Hyatt Abu Dhabi Hotel & Villas Full time
Job Summary

We are seeking an experienced professional to join our team as a Guest Service Officer - Spa Reception. As a key member of our spa operations, you will play a vital role in enhancing the overall guest experience.

The ideal candidate should possess a passion for delivering exceptional customer service, alongside strong communication and interpersonal skills. Fluency in English is essential, with proficiency in Chinese, German, or Russian also desirable.

  • Greet guests warmly and assist them with their queries.
  • Familiarize yourself with spa activities and services to effectively communicate with guests.
  • Manage telephone bookings and respond to guest inquiries.
  • Work collaboratively with colleagues to achieve high service standards.
Requirements:
  • Minimum 1 year of experience in hotel operations.
  • Strong customer service skills and ability to work under pressure.
  • Fluency in English, with additional languages an asset.
  • Ability to work flexible hours, including evenings and weekends.