Service Ambassador

4 days ago


Dubai, Dubai, United Arab Emirates Grand Excelsior Hotel Full time
Job Description:

We are seeking a skilled Service Ambassador to join our team at the Grand Excelsior Hotel. As a key member of our staff, you will be responsible for providing exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities:
  • Manage cultural needs and expectations of guests
  • Promptly attend to guest requests and resolve any issues in a timely manner
  • Assist with up-selling and identifying additional revenue opportunities
  • Maintain accurate records and adhere to billing policies and procedures
  • Foster positive teamwork and collaboration among colleagues


Requirements:

To succeed in this role, you will need to possess excellent communication skills, both written and verbal. You should be able to work effectively in a fast-paced environment, remain calm under pressure, and maintain a professional demeanor at all times. Prior experience in customer-facing roles is highly desirable.

About Us:

The Grand Excelsior Hotel is committed to delivering exceptional service and creating unforgettable experiences for our guests. We pride ourselves on our warm hospitality, elegant accommodations, and world-class amenities. If you share our passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

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