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Customer Service Ambassador

2 weeks ago

Dubai, Dubai, United Arab Emirates Rotana Hotels Full time

At Rotana Hotels, we are seeking a Customer Service Ambassador to provide professional and customer-focused service to our guests. The ideal candidate will be responsible for ensuring the guest's stay is memorable.

Key responsibilities of this role include:

  • Offering consistently professional, friendly, warm, and engaging service
  • Welcoming and checking in guests while following established standards of operation
  • Checking out departing guests according to set standards
  • Selling rooms to walk-in guests and addressing all proactive and day-to-day facility issues
  • Managing cash inventory, processing foreign currency transactions for hotel guests, and adhering to the credit policy
  • Collaborating with colleagues from various departments, particularly Housekeeping, Finance, and Reservation
  • Maintaining the Guest Service Desk, ensuring it is manned, operational, and stocked at all times
  • Respecting the privacy of guests by not disclosing their details
  • Demonstrating a complete understanding of hotel policies, procedures, and service standards as well as full knowledge of hotel facilities and happenings