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Front Office Representative

2 weeks ago

Dubai, Dubai, United Arab Emirates Minor International Full time
Job Overview

We are looking for a highly organized and skilled Reservations Agent to join our team. As a Reservations Agent, you will be responsible for managing hotel reservations, ensuring that all guest needs are met, and providing exceptional customer service.

Responsibilities:

  • Handling daily arrivals and departures, ensuring smooth check-in and check-out processes.
  • Processing and responding to all reservation requests and inquiries in a timely manner.
  • Managing and maintaining accurate records of guest information and reservations.
  • Ensuring compliance with hotel policies and procedures.
  • Providing exceptional guest service and addressing any concerns or issues.

Requirements:

  • Three years experience in hotel reservation and room divisions.
  • At least one year of experience in the Front Office or Reservations department.
  • Familiarity with hotel operations and available technology (PMS & RMS).
  • Excellent communication and problem-solving skills.